Application Guide and FAQs

Need help completing the online application form? Read the Online Application Guide

If you need additional assistance completing the online application form, contact Governmentjobs.com online 24 hours a day or by phone at 855-524-5627, Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific Time.

Frequently Asked Questions (FAQs):

Can I apply by sending my resume via e-mail?

No. A resume will not be accepted in lieu of an application.  Visit our Job Opportunities page to start the online application process.  For more information on how to attach a resume or cover letter to the online application see the FAQ, Can I submit a resume and/or cover letter?”

Can I submit a resume and/or cover letter?

You may either attach or cut and paste a resume and/or cover letter into your application.  However, you are not able to attach two separate documents to the application. Combine your cover letter and resume into one document before attaching. Please note that submitting a resume and/or cover letter does not substitute for completing the entire application form.

Do I have to submit a separate application for each open job?

Yes. However, once you create an account, you may build an application and submit that application for multiple jobs by clicking on the ‘Populate’ button to automatically populate the new application with information from your previously created application. Review and update your application as necessary. Once your account is created, applying for open recruitments is quick and easy.

How can I edit or delete the information on my “already submitted” online job application?

If the position is currently open, you may login to www.governmentjobs.com; create a new application and submit. You must wait 24 hours before resubmitting an application for the same recruitment. Only the most recent application submitted will be considered and any prior applications will be inactivated for that recruitment. If the position has been closed, please contact the Human Resources Department by emailing jobs@walnut-creek.org for guidance.

How can I verify that my application has been received?

You will receive an email confirmation from info@governmentjobs.com upon submission. To verify the positions you’ve submitted applications for, login to: www.governmentjobs.com using your user ID and password. Then click on ‘Application Status’ to view the status of submitted applications. All application materials (including resumes and supplemental documentation) must be received by the posted close time and date. Late application materials will not be considered.  The Human Resources Department is not responsible for any Internet service provider’s failure to forward applications by the deadline.

How do I change my address, phone or email information?

If the position is currently open, you may login to www.governmentjobs.com and make the changes to your master profile. If the position has closed, contact the Human Resources Department by emailing jobs@walnut-creek.org.  Be sure to give the following information: Your Full Name, Position Applied For, Your Former and New Contact Information, and the Effective Date of the Change AND login to www.governmentjobs.com and make the changes to your master profile.

How will I be contacted regarding the status of the position I applied for?

You will be notified by email, US mail, or telephone.

How will I know when the City of Walnut Creek is hiring for a specific job?

You may complete a job interest card at our website to register for notification for open positions within a particular job category or job title. When a position within the job category or specific job title of your interest is posted, you will receive an email notification at the email address you provide within your application account.  See the FAQ, "What if I am interested in a position that is not on the current job opportunity list?”

I missed the deadline - can I still apply?

As with any position, once a closing date has passed, no application will be accepted or considered. Please continue to visit our job opportunities page and apply for new jobs as they become available. You may also want to complete a Job Interest Card to automatically be notified when a position you are interested in becomes available. See the FAQ, What if I am interested in a position that is not on the current job opportunity list?

What if I am interested in a position that is not on the current job opportunity list?

If you wish to receive notification when a specific job (for example: Police Officer or Assistant Engineer) becomes available, visit the Job Descriptions page and follow the online directions.  If you wish to receive notification when all jobs in a particular category (for example: all law enforcement jobs or all engineering jobs) becomes available, visit the Job Interest Card page and follow the online directions. When a position within the job category or specific job title of your interest is posted, you will receive an email notification at the email address you provide within your application account.

What is the City of Walnut Creek’s employment process?

Applicants possessing the MOST DESIRABLE qualifications will be invited to continue in the selection process, which may include one or more of the following: application review and evaluation, skills testing and assessment, written examination, and oral interview examination, other testing elements determined by the City.  An eligible list will be established as a result of this examination process and will be valid for a period of six months. Applicants on the eligible list may be contacted for a Department interview.

Where can I find temporary or volunteer job opportunities?

Visit the Temporary Jobs page on our website for a list of our current temporary positions and application directions.  At this time, the online application system is only for regular positions; a paper City employment application is required for temporary positions.  Visit the Volunteer Opportunities page on our website to view volunteer opportunities available within the City of Walnut Creek.

Who will see my online application?

All information is maintained on a secure web server. Only the Human Resources Department and other City department users authorized to review specific information related to job openings will have access. The City of Walnut Creek does not share its database with other companies or localities.

Will I automatically be considered for other positions if I previously submitted an application?

No, you must submit a separate application for all positions you are interested in. Each time we list a job opportunity and you are still interested in being considered you should apply. To ensure you will be considered for other positions, watch our Job Opportunities page or fill in a Job Interest Card. See the FAQ, "What if I am interested in a position that is not on the current job opportunity list?

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